Article by Linda Hunt
If you are a potential qualification is one of the most important tools you can use deep listening – to understand what this person is really saying, and then determine whether the right person to help them solve their problems
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accountants and independent accountants, we work in a profession that one of the most controversial issues of emotions offers – money! There is no move away from her. We deal with numbers and are the messengers that tell a contractor (the client) makes them good or bad company. Not only are we aware of the private information of the company with whom we work, we are also experiencing their feelings about money as much as ours. If you put that all together, it can be quite rough water!
The reason two of the most important skills that can take you deep listening is to navigate, (really listening and understanding your current and potential customers are now) and to remain neutral and non-judgmental on what they hear. Let’s begin to dispel some of the emotions around money. Money is a tool transaction, which is given in exchange for a service or product. It is neither good nor bad. This is something given for something – a good balance. If this relationship out of balance, emotions are fixed and then money becomes a very responsible! Our relationship with money is a fragile and there are countless ways it can be balanced and when it is out of balance, emotions are, whether we realize it or not always appropriate. Some of the most common emotions around money that we live, guilt, shame and anger. So when you talk to a potential customer, it is really important to what is said and remove the layers. Here’s what I mean …Last week, listen, I was with a potential client who has been very clear that I do not want to speak it as a customer. She still is, their books and records were less than stellar and it keeps their receipts in a shoebox.
On the surface, my first reaction to this statement would be “can not afford my services.” I am the evaluation of potential customers and the addition of emotion, no doubt disappointed that I walk to the meeting with no final a new customer. But if I have some deep listening and peeled the layers here’s what I heard: “I do not know if I can afford your services and I need, because my books in disorder, and I am ashamed that I can not manage my money. “ Through deep listening, I am now in a place of compassion and the search for a solution . For these potential customers to talk to me, they tended and trust that I will judge them severely. If someone finds guilt or shame in terms of money, because these potential customers are usually very hard on themselves and make the assumption that everyone all right, that could not be further from the truth. If I had stayed on the surface thought I would miss the chance to really help someone who needs it, if I am to support the right person or service that potential customers can not afford my services as they could. The reality of it could be that potential customers can not afford your services, it is important to listen deeply and contrast against the criteria that the potential customer needs to do is work with them . If you master the art of Deep Listening, qualified potential customers and work with your existing customers is magical. Here are some tips on how you know that you hear at large* It is not possible click -. Unless the call is addressed specifically to you or your services, you do not have conversations. Do not take your comments to the customer or potential customer says
* be neutral -. Listen to what is said and consider it as neither good nor bad, with the caveat that it is bad if it is illegal *
Show Credits – Most people just want to be heard and recognized. During your conversations with your customers or potential customers to recognize how they feel about meeting her and her issue in which they listen is an art that once mastered will help you in all aspects of your business and personal life are. Deep said.
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